Customer Service Policy
The mission of
the Seen On TV Website is to give to you
a wide range of materials, to provide up to
the minute and accurate information, and to offer
services and programs desired. In fulfilling this
mission we strive to act as the
most convenient point of access for the needed
materials and information and to actively seek to
make community members and organizations aware of
our resources and services.
In fulfilling its mission,
the Seen On TV Website
strives at all times to provide excellence in
customer service. Excellence in customer service
means that educated and knowledgeable providers are
ready to assist viewers in finding the materials and
services they want and need. Excellence in customer
service also means that the providers will try to
offer services in a fair manner that treats everyone
with courtesy and respect and asks for courtesy and
respect in return.
Ethics:
the Seen
On TV Website providers recognize the
confidentiality rights of its
viewers. As a result, they
will not reveal the identity of people using materials to a third party nor will
they reveal the items
checked out on another patron’s make up.
All requests for information will be considered
confidential and such requests will never be
discussed with a third party, except with another
librarian for the purpose of answering the question.
Members will respond to inquiries with the best
factual information available but will refrain from
offering personal opinions or advice in response to
queries. In particular, the providers
may direct viewers to sources of consumer
information, but they will not recommend products or
services.
